Being the parent of a college student can be a source of pride and deep satisfaction, but it can also be confusing at times. It’s hard to know when to let your son or daughter handle things on his or her own and when to become involved yourself.  We welcome parents to call the Tisch Office of Student Affairs at 212-998-1900 with any questions you may have.  You can also find answers to Frequently Asked Questions below.

Frequently Asked Questions

What if I am concerned about my son/daughter's safety?

If there is an immediate threat to your son/daughter’s safety, first call the New York Police Department at 911, then the NYU Office of Public Safety at 212-998-2222. If the danger is not imminent but there is still a serious concern, call the Wellness Exchange at 212-443-9999 twenty-fours a day, seven days a week. You can also call the Tisch Office of Student Affairs during regular business hours at 212-998-1900.

How can my son/daughter access health services?

There are several points of entry into the health care system at NYU. For routine problems affecting physical health, students can call the Student Health Center for an appointment (212-443-1000) or simply drop in to the Student Health Center at 726 Broadway, 3rd floor to see a nurse. Routine visits and tests are free.

Students requiring medical assistance outside of normal business hours should call the Wellness Exchange, NYU’s 24-hour wellness hotline, at 212-443-9999, or dial 9999 from any campus phone. Parents can also call the Wellness Exchange for advice about how to help a sick student. Students with life-threatening medical emergencies should call 911.

How can my son/daughter access mental health services?

Counseling at Tisch and NYU is easily accessible, confidential and free. For routine counseling appointments, students can call Counseling and Wellness at 212-998-4780. If a student needs to speak to a counselor by phone immediately he/she can also call the Wellness Exchange (212-443-9999, or just 9999 from any campus phone). Parents can also call the Wellness Exchange if they are worried about a student. Counselors can even visit a student in his or her room if the situation warrants it. In any mental health emergency, the best thing to do is to call the Wellness Exchange for immediate help. In a life-threatening emergency, 911 should be called.

How can I see my son/daughter's grades?

The Family Educational Rights and Privacy Act (FERPA) prevents NYU from sharing student records with third parties--including parents--without the student’s expressed written consent. However, there are two ways to see your son/daughter’s grades:

1) You can ask him/her to show them to you; or

2.) You can ask your son/daughter to create a guest user status for you in his/her Albert account; this would enable you to log into his/her Albert account and see his/her grades directly.

How can I request additional financial aid for my son/daughter?

All things remaining equal, the financial aid award your son/daughter received upon admission remains the same until he/she graduates. Occasionally, though, a family’s financial circumstances take a turn for the worse. If this can be documented by a reduction in the Expected Family Contribution (EFC) derived by the Free Application for Federal Student Aid (FAFSA), or documented by some other means, the student can appeal online for additional aid by going to the Office of Financial Aid’s website and clicking the appropriate link. (The link will appear toward the conclusion of each semester) Appeals funds are limited and are not guaranteed.

How can my son/daughter resolve a roommate dispute?

Most problems between roommates are rooted in differing assumptions and expectations. The remedy is communication. Roommates should discuss such lifestyle policy issues as sleep, “visitors,” music (both what and when), sharing clothes and food as soon as they move in together. If problems arise, the problem-solving discussion should focus on how one roommate’s behavior is affecting the other, not on broader questions of character or personality. Compromise is the name of the game.


If the conversation doesn’t go well, the student should speak to the Resident Assistant (RA). The RA is a paraprofessional staff member who lives on a floor in an undergraduate residence hall and serves as a role model, peer counselor, resource and referral person, advocate, policy enforcer, programmer and leader for residents of the assigned floor(s). Sometimes RAs can mediate conversations that roommates can’t manage on their own. If that doesn’t work, the student should speak to his or her residence hall’s Residence Hall Director (RHD). The RHD is a live-in, full-time professional who oversees all of the day to-day operations of the residence hall. Students can contact their RHD at the Resource Center located in the lobby of their residence halls.

What if my son/daughter is struggling academically?

If you son or daughter is experiencing difficulty with a class—keeping up with the work, understanding the assignments, decoding puzzling feedback—the best advice you could give is, “Talk to the teacher.” All teachers have office hours; many are willing to talk after class. If that doesn’t work, the student should talk to an administrator in his or her department. These aren’t bureaucrats—they’re mentors, counselors, and advisors. Students can also come to the Office of Student Affairs and ask to speak to Anita Gupta, director of academic services, Jean Chen-Villalba, assistant director, or Dean Robert Cameron.

There are a number of other academic support services available to students. Students who have questions regarding the Writing the Essay course can call the Expository Writing Program at 212-998- 8860. Students who need extra help with a course offered by the College of Arts & Science can use the Academic Resource Center (212-998-2272). Students with documented learning or physical disabilities can receive support through the Moses Center for Students with Disabilities (212-998- 4980).

What if my son/daughter needs to take time off from school?

There are times when a student needs to take time off due to personal, financial or medical issues.  Students are welcome to speak with his or her academic advisor to discuss a leave of absence or to contact the Office of Student Affairs at or by calling 212-998-1900.

For more useful information for parents, visit the online Parent Resources at the Center for Student Life in New York.