NYC City Hall
ITP Alum Song Hia's work was written up in GovTech:
Song Hia, a product manager with the Mayor’s Office of Economic Opportunity, participated in a recent redevelopment of Access NYC, during which much of the groundwork for the public release was established. This redevelopment, which started in the summer of 2016 and was a collaborative effort across agencies, saw the product team create a simpler 10-step screening process, rewrite portions of it in plain language, implement additional language, and eventually add touches such as location finders and mobile-first design.
Building Access NYC in a way to eventually make it accessible to others who are working towards similar goals was a logical addition, according to Hia. Key to this was also continued support from elected officials in New York City.
Read more here.