NYU Home
Visit home.nyu.edu. Use your netid and password to access all of these tools. If you don’t know your password or need to reset your password, contact NYU IT at AskIT@nyu.edu or call 212-998-3333.
Last Published: January 10, 2022
Most, if not all, of the services you access via NYU Home or www.nyu.edu will function normally from a remote location, as long as you have an active internet connection and a valid NetID and password.
A few NYU services and software require a VPN connection and/or unique network access from a laptop or an off-campus location. If you think you may need special access, talk to your supervisor, local school, or unit IT support staff.
Asking for Help
Who do you normally contact for technical support? Continue to go to that person for advice. For additional assistance, you can always write or call Tisch IT: AskTischIT@nyu.edu or (212) 992-8452.
If you have additional concerns, you can always write to tisch@nyu.edu.
Tools We All Need
Multi-Factor Authentication (MFA)
MFA is required when logging into NYU’s online services. You’ll need your NetID and password to login. Ensure you are able to access MFA via push notification, phone call, or Duo passcode. (Duo Mobile App recommended.)
Video and Audio Conferencing (Zoom)
NYU Zoom is used for online meetings and collaborations. A speaker and microphone are required, and a web camera is preferred. Zoom is installed on all NYU-owned laptops. For your personally owned computers, please refer to the NYU download link with an installation instruction.
Deaf or Hard of Hearing students or employees can request captions for live sessions through either the Moses Center (for students) or the Office of Equal Opportunity (for employees). Either office can initiate the formal process of securing a CART (caption) provider to develop live captions to scroll across the feed. These are NYU's Digital Accessibility guidelines for best practices for captioning.
NYU Marketing Communications, University Relations and Public Affairs have provided downloadable hold screens for Zoom meetings.
Guidance on Technical Equipment
NYU IT, in collaboration with NYU Procurement and technology leaders across the University, establishes and maintains a set of recommendations for technical equipment for the community. This equipment is intended to provide a great user experience at a reasonable price. Some items are subject to availability. Please check this page periodically as standards or recommendations may change.
Video Tutorials
Students
Your professors will communicate with you about how your classes will be conducted. Please check your NYU email address frequently for updates. To access Adobe Creative Cloud, follow this instruction. You can also visit the NYU IT Returns website for useful tech resources.
Faculty
NYU Teaching and Learning launched Support for Teaching and Learning website for faculty. You can also visit the NYU IT Returns website for useful tech resources.
Staff/Administrators
NYU’s Virtual Private Network (VPN) and Special Accounts
Most telework can be done without using the NYU VPN service, which allows you to securely connect to NYU’s network as though you were physically on campus. VPN can slow connectivity speeds—particularly when using NYU Zoom—so it should only be used when connecting to a few NYU services that require it, and if you have to telework using a public or unsecured internet connection.
NYU Box
Use Box to store/share any documents containing “High Risk or potentially sensitive” data.
Manage Phone Calls
Access to your office telephone remains important. You will use Jabber to manage your incoming and outgoing phone calls via your computers/mobile phones. Your initial login name is YourNetID@jabber.nyu.edu.
If you have a front desk phone and want to receive forwarded calls from the front desk, first make sure you can currently receive these calls on your office phone through a bridge function. This will allow you to receive calls via Jabber. If not, you need to contact AskTischIT@nyu.edu to add the bridge function to your office phone.
Although it is convenient to check your voicemails via Jabber, you can always check your voicemails on your office phone by using your home/mobile phones. Dial (212) 995-4901, then your five digit extension x-xxxx and “#”, followed by your PIN and “#”.
More Support Resources
NYU is here to help! Check with your supervisor, local school or unit IT staff, or Telework Enablement Officer about any questions you have, or explore these other helpful resources:
NYU IT Service Desk: For 24x7 assistance with IT services in New York, send email to AskIT@nyu.edu or call 212-998-3333
NYU ServiceLink: Self-service ticketing and knowledge base of FAQs and instructions
NYU IT Website: General information about NYU IT services and news
NYU IT Service Status page: For 24x7 updates on IT service maintenance or outages.
PeopleLink: NYU Human Resources support
Tisch Web Publishing, Web Applications, and Access to File Sharing
Some employees will need the following instructions.
Using Adobe Experience Manager (Web Content Management System)
You can access Adobe Experience Manager (AEM) remotely to make any Tisch website edit. First you’ll need to install the NYU VPN software. Once you log in to the VPN, you can access AEM. Please contact tischaem@nyu.edu if you have any questions or issues connecting to AEM.
Using Tisch Web Applications
To access the Graduate Musical Theatre Writing Casting Application, Special Programs Snipe IT Asset Manager, Drama Snipe IT Asset Manager, Recorded Music Scheduler, Dance Audition, Dramatic Writing Script Library, or HR onboarding applications, you must use NYU VPN software. Please contact tischwebapps@nyu.edu if you have any questions or issues connecting to the web applications.
Using the Tisch File Share (Budget and Tisch Drama)
Some users, such as the Budget Office and Drama Department, need to access the Tisch File Share. In this case, it is required to log in to your office computer from your home computer. Please contact Tisch IT at AskTischIT@nyu.edu.
If you need futher assistance, please contact tisch@nyu.edu.