CIT

Service Desk

Tisch students please contact NYU IT at AskIT[at]nyu.edu or (212) 998-3333. Film & TV students can receive additional support from Kanbar FTV Production. If Tisch students need assistance with Adobe Creative Cloud, please reach out to your department staff and administrators directly.

Together with department staff and administrators, Tisch IT Service Desk provides IT services and assistance for Tisch faculty, staff and administrators. We can be reached at AskTischIT[at]nyu.edu (preferred) or (212) 992-8452 (emergency only).

Business Hours

  • Monday - Friday: 9 am - 5 pm

  • Closed during University holidays

Your Responsibilities

  • Must be a faculty, staff or student employee of Tisch School of the Arts.

  • Provide a detailed description of the issue, including screenshots, error messages, etc.

  • Include any personal contact information e.g. NYU NetID/Email, phone number, etc. 

  • Respond to service desk communication within two business days to prevent ticket closure.

  • Adhere to all of New York University's Information Technology policies and guidelines.

  • Consult us prior to purchasing any new hardware or software, as some are unsupported.

  • Maintain professional conduct when interacting with Service Desk staff.

Service Desk responsibilities

  • Email requests or voicemails received during business hours will be responded to within 2 hours.

  • Email requests or voicemails received after business hours will be responded to by 11am next day.

  • Troubleshooting, diagnosing, and resolving hardware and software problems and issues.

  • Proper configuration of Tisch computers, printers, and installation of supported software.

  • Addressing compromised computers from use and elevating issues to NYU IT Security.

Desktop Support

  • NYU-purchased computers, printers, including those purchased with research funds. All NYU-purchased computer software and hardware remain the property of NYU.

  • Personal devices, including personally purchased computers, are out of our support. Individuals should contact the respective software providers and manufacturers for related issues.

  • Tisch IT will provide off-campus support using remote tools to troubleshoot issues, but cannot guarantee the same level of support as onsite. 

  • We do not support computers that have been partitioned with multiple operating systems, regardless of the hardware and operating systems involved.

  • We do not manage mobile devices e.g. iPads, tablets, phones, etc. For NYU-purchased mobile devices, follow NYU IT security settings for iOS and Android.

  • When replacing a computer, the user is expected to upload their files to NYU Box, NYU Drive, or to an external drive for use on the new computer. 

  • Printer support is limited to computer-printer connection either via USB or network, and basic troubleshooting. We do not handle ink toner replacements. For Lanier Printers, department owners can contact TGI support, providing the TGI Label ID# from the printer, to request a service (e.g. toner replacement, hardware malfunction, etc.). 

Software Support

  • Tisch IT installs, manages, and updates the following software on NYU computers: Adobe Creative Cloud, Box Drive, Cisco Jabber, Cisco AnyConnect (NYU VPN), Google Chrome, Microsoft Office, Mozilla Firefox, Cortex XDR, Insight VM, and Zoom.

  • Tisch IT recommends never to upgrade to the newest OS available to avoid software/OS compatibility issues, in which case we can only provide limited support.

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