Last Published: March 12, 2020
Most, if not all, of the services you access via NYU Home or www.nyu.edu will function normally from a remote location, as long as you have an active internet connection and a valid NetID and password.
A few NYU services and software require a VPN connection and/or unique network access from a laptop or an off-campus location. If you think you may need special access, talk to your supervisor, local school, or unit IT support staff.
Asking for Help
Who do you normally contact for technical support? Continue to go to that person for advice. For additional assistance, you can always write or call Tisch IT: AskTischIT@nyu.edu or (212) 992-8452.
If you have additional concerns, you can always write to firstname.lastname@example.org.
Tools We All Need
NYU Zoom is used for online meetings and collaborations. A speaker and microphone are required, and a web camera is preferred. Zoom is installed on all NYU-owned laptops. For your personally owned computers, please refer to the NYU download link with an installation instruction.
Deaf or Hard of Hearing students or employees can request captions for live sessions through either the Moses Center (for students) or the Office of Equal Opportunity (for employees). Either office can initiate the formal process of securing a CART (caption) provider to develop live captions to scroll across the feed. These are NYU's Digital Accessibility guidelines for best practices for captioning.
NYU Marketing Communications, University Relations and Public Affairs have provided downloadable hold screens for Zoom meetings.
Your professors will communicate with you about how your classes will be conducted. Please check your NYU email address frequently for updates. To accss Adobe Creative Cloud, follow this instruction. You can also visit the NYU IT Returns website for useful tech resources.
Most telework can be done without using the NYU VPN service, which allows you to securely connect to NYU’s network as though you were physically on campus. VPN can slow connectivity speeds—particularly when using NYU Zoom—so it should only be used when connecting to a few NYU services that require it, and if you have to telework using a public or unsecured internet connection.
Access to your office telephone remains important. You will use Jabber to manage your incoming and outgoing phone calls via your computers/mobile phones. Your initial login name is YourNetID@jabber.nyu.edu.
If you have a front desk phone and want to receive forwarded calls from the front desk, first make sure you can currently receive these calls on your office phone through a bridge function. This will allow you to receive calls via Jabber. If not, you need to contact AskTischIT@nyu.edu to add the bridge function to your office phone.
Although it is convenient to check your voicemails via Jabber, you can always check your voicemails on your office phone by using your home/mobile phones. Dial (212) 995-4901, then your five digit extension x-xxxx and “#”, followed by your PIN and “#”.
NYU is here to help! Check with your supervisor, local school or unit IT staff, or Telework Enablement Officer about any questions you have, or explore these other helpful resources:
NYU ServiceLink: Self-service ticketing and knowledge base of FAQs and instructions
NYU IT Website: General information about NYU IT services and news
NYU IT Service Status page: For 24x7 updates on IT service maintenance or outages.
PeopleLink: NYU Human Resources support
Tisch Web Publishing, Web Applications, and Access to File Sharing
Some employees will need the following instructions.
You can access Adobe Experience Manager (AEM) remotely to make any Tisch website edit. First you’ll need to install the NYU VPN software. Once you log in to the VPN, you can visit https://tsoaauth.home.nyu.edu to access AEM. Please contact email@example.com if you have any questions or issues connecting to AEM.
To access the Graduate Musical Theatre Writing Casting Application, Special Programs Snipe IT Asset Manager, Drama Snipe IT Asset Manager, Recorded Music Scheduler, Dance Audition, Dramatic Writing Script Library, or HR onboarding applications, you must use NYU VPN software. Please contact firstname.lastname@example.org if you have any questions or issues connecting to the web applications.
Some users, such as the Budget Office and Drama Department, need to access the Tisch File Share. In this case, it is required to log in to your office computer from your home computer. Please contact Tisch IT at AskTischIT@nyu.edu.
If you need futher assistance, please contact email@example.com.